Refund and Cancellation Policy
Review our terms for service cancellations, refund eligibility, and the process for requesting a refund.
Refund Conditions
As BNET Bulut Bilişim LTD. ŞTİ. (hereinafter referred to as “BurtiNET”), we offer our customers a transparent refund policy that complies with the legal framework. Your refund requests are assessed according to the conditions below.
A refund guarantee of 3 (three) days applies to our Hosting and Reseller Hosting services only. Payments relating to refund requests that meet our refund conditions are made to you within 1 (one) week. Refunds are made through the payment channel used for the payment (credit card, bank transfer/EFT, etc.) or in a manner deemed appropriate by BurtiNET.
The refund guarantee applies only to Hosting and Reseller Hosting services; all other services are excluded from refunds. You must submit your refund request within 3 days of the service being activated.
Non-Refundable Services
The services and products listed below are not eligible for refunds. As these services are made available for use at the moment of delivery or are subject to third-party registration processes, refunds and exchanges are not accepted.
- Domain name registrations
- cPanel, DirectAdmin, Plesk, LiteSpeed licenses
- SSL certificates
- Dedicated IP
- Design and Software Services
- WHMCS software, modules and all WHMCS-related services
- Promotional (campaign) services
- Servers (Dedicated Servers) and Server Support Services (Dedicated, VPS, VDS)
As SSL certificates, IP addresses, all licenses and domain name registrations are processed automatically by third parties such as the data center, ResellerClub, ICANN, etc., they cannot be refunded or exchanged. We recommend that you check your needs and your selection before purchasing these services.
Cancellation Conditions
To have the services you have purchased cancelled at the end of the renewal period, you must log in to your Customer Panel and use the Package Cancellation option under the My Services tab.
Once you have submitted the cancellation, no new invoice will be generated on your account for the next period and the service will be terminated at the end of its term. Your service remains available until your current billing period ends; at the end of the term, the account and related data are closed.
Refund requests for early cancellation or for the remaining term are not accepted. Details regarding cancellation are set out in the termination clauses of the Terms of Service.
Setup and Delivery Times
The delivery time of the service varies depending on your payment method and transaction approval:
- Payment by credit card: Setup is performed automatically. Your access details for the service (panel, FTP, e-mail, etc.) are sent instantly by the system to your registered e-mail address.
- Payment by bank transfer/EFT: After making your payment, you must log in to your Customer Panel and submit a Payment Notification. Once we receive the notification, setup is completed within 8 (eight) hours at the latest and your access details are sent to you by e-mail.
Delivery times may occasionally vary due to high demand or technical reasons; in that case, customer services will inform you.
Warranty and Contact
Warranty conditions
The warranty conditions and legal obligations are set out in detail in the terms of use. You can access this text on our Terms of Service page.
Contact
For questions about refunds, cancellations, delivery or the general terms, you can write to info@burtinet.com. You can also open a support ticket through your customer panel.
